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Genie - An omnichannel Shop by
Appointment platform that fits your retail business to ensure Safe Social Distancing.

Smart solution to COVID crisis

Shop by appointment - Shop at home - Shop from home

Omnichannel Genie to extend your reach.

Get an omnichannel presence to boost your business. Different people use different methods of interactions on the internet. Genie extends your reach in these crucial times, we are available everywhere and so can be your business.

2 Billion reasons to
get started

Through WhatsApp's reach of 2 billion users, your customers are ready to shop by appointment with your business, without installing any new application

Your customers will no longer have to spend their valuable time waiting inline

Smart search & discovery

Genie's powerful artificial intelligence driven natural language chat interface coupled with geo location search makes it effortless to discover your business.

Manage Stores, Locations & Schedules

Manage single or multiple outlets with an easy admin panel. Setup outlet, its location and timing, staff availability, and begin accepting appointments. It's simple for your business and your customers.

Sit, Relax & Manage Bookings

Genie's AI-powered booking system auto manages outlet bookings coming from multiple channels. Through a unified system you get all the views and you have manual control over it too. Booking system for everyone, its Genie.

Meet Your Customers Anywhere

Serve customers on their terms. Genie connects you on with your customer on Live Chat.

Ek Nayi Shuruaat

Shop & Business By Appointment

Genie Africa

Dine By Appointment

For Churches

For Post Office

experience genie

Let's not wash our hands off our responsibilities

Genie helps you create a safe shopping experiences for your customers and a safe work environment for your staff

Get in touch

Terms & Conditions

Genie is a Service(s) bought to you by Gray Matrix Software Pvt. Ltd., the legal entity referred to in all the agreements posted on this Service(s).

This Service may also be referred to as "Products", "We", "Us", "Our" or other terms identifying an entity at our side. Similarly "You", "Your", "Services", "Products" may also constitute you, as per the language usage.

You, as an individual, must be 18 years or older to access or use the Websites and the Service(s).

By accessing or using the Service(s) or Websites, Apps, Chatbots, or authorizing or permitting any User or End-User to access or use the Service(s) or Websites, You agree to be bound by these Terms. If You are entering into these Terms on behalf of a company, organization or another legal entity (an “Entity”), You are agreeing to these Terms for that Entity and representing to Us that You have the authority to bind such Entity and its Affiliates to these Terms, in which case the terms, “You", “Your” or related capitalized terms used herein shall refer to such Entity and its Affiliates. If You do not have such authority, or if You do not agree with these Terms, You must not accept these Terms and may not access or use the Service(s) or Websites.

Terms of Service

These Terms govern your access to and use of websites, apps, AI, Chatbots, Robots, and all the works from Gray Matrix Softwares Pvt, also addressed as Gray Matrix within this document. For the easier addressing and for the benefit of all the content, products, services, commercial transactions, digital tools and robots will be collectively addressed as “Services” and/or "services"

These Terms also govern visitors’ access to and use of any other services that use our "Services", such as web, app, chatbots, and other services by Gray Matrix that are operated by our users.

For some of Gray Matrix’s other products, services, and programs such as Talkk.ai, Simpley123, Burnbill, Transware, and/or Affiliate program, Reseller Program,

additional Terms of Service may apply and will be posted on the respective Services.

Program,
Our Services are offered subject to your acceptance, without modification, of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Gray Matrix’s Privacy Policy), and procedures that may be published from time to time by Gray Matrix (collectively, the “Agreement”). You agree that we may automatically upgrade our Services, and the Agreement will apply to any upgrades.

Please read the Agreement carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to become bound by the Agreement. If you do not agree to all the terms of the Agreement, then you may not access or use our Services.

1. Who’s Who

Throughout these Terms, “you” applies to both individuals and entities that access or use our Services. If you are an individual using our Services on behalf of an entity, you represent and warrant that you have the authority to bind that entity to the Agreement and that by using our Service(s), you are accepting the Agreement on behalf of that entity.

Please know that you are entering into this agreement with Gray Matrix Software Pvt. Ltd in Mumbai, Maharashtra, India, and any legal disputes will be settled in Mumbai as per the Indian court of law. Any use of language terms as we, our, Gray Matrix, Services, Products, Applications, and in general English usage terms refer to Gray Matrix Software Pvt. Ltd.

2. Your Account

Where use of our Services requires an account, you agree to provide us with complete and accurate information when you register for an account and keep the information current. This is important because sometimes we may need to send you notable updates (for example, about changes to our Terms of Service or Privacy Policy), or we may want to let you know about and make informed choices in response to legal inquiries or complaints.

You will be solely responsible and liable for any activity that occurs under your account. You are responsible for keeping your account information up-to-date and for keeping your password secure.

You are responsible for maintaining the security of your account and any Service-related website, chatbot, apps, store, or other content, and you are fully responsible for all activities that occur under your account and any other actions taken in connection with our Services. You shall not share or misuse your access credentials. You must immediately notify us of any unauthorized uses of your account, store, or website, or of any other breach of security. We will not be liable for any acts, inclusion, or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

When you create an account on any Gray Matrix's Services, we consider that to be an inquiry about our products and services, which means that we may contact you to share more details about what we have to offer. Don’t worry — if you aren’t interested in learning more, you can opt-out of the marketing communication, whether it’s an email, phone call, or text message.

3. Minimum Age Requirements

Our Services are not directed to children. Access to and use of our Services is only for those over the age of 13 (or 16 in the European Union). If you are younger than this, you may not register for or use our Services. Any person who registers as a user or provides their personal information to our Services represents that they are 13 years of age or older (or 16 years or older in the European Union).

4. Responsibility of Visitors and Users

We have not reviewed, and cannot review, all of the content (such as but not limited to, text, photo, video, audio, code, computer software, items for sale, or other materials) posted to our Services by users or anyone else (“Content” or "Services") and are not responsible for any use or effects of such Content. So, for example:

We do not endorse any Content or represent that Content is accurate, useful, or non-harmful. Content could be offensive, indecent, or objectionable; include technical inaccuracies, typographical mistakes, or other errors; or violate or infringe the privacy, publicity rights, intellectual property rights (see our Copyright Infringement and DMCA Policy section to submit copyright complaints), or other proprietary rights of third parties.
If you post Content, comment, or otherwise make (or allow any third party to make) Content available on our Services, you are entirely responsible for the Content, and any harm resulting from, that Content or your conduct.
We disclaim any responsibility for any harm resulting from anyone’s use online or offline, purchase, or downloading Content. If you access or use any Content, you are responsible for taking precautions as necessary to protect yourself and your computing devices and applications systems from viruses, worms, Trojan horses, and other harmful or destructive content.
Any Content or Services offered for sale through any of our Services are the seller’s sole responsibility, and you agree that you will look solely to the seller for any damages that result from your purchase or use of Content.
We are not a party and will have no responsibility or liability for, any communications, transactions, interactions, or disputes between you and the provider of any Content/Service.
Please note that additional third-party terms and conditions may apply to the downloading, copying, purchase, or use of Content/Service.

We also have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and web pages that link to, or are linked from, Gray Matrix's _Product and Services. For example:

We do not have any control over those Services and are not responsible for their contents or their use.
The existence of a link to or from one of our Services does not represent or imply that we endorse such Service.
You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content.
We disclaim any responsibility for any harm resulting from non-Gray Matrix websites.

5. Fees, Payment, and Renewal

a. Gray Matrix Fees

Fees for Paid Services. Some of our Services are offered for a fee, such as Talkk.ai, TransWare, Burnbill, V-PASS, Genie and Gray Matrix's other Products and Services, and some Ecommerce, Affiliate, Resellers and Business Association Services (collectively, “Paid Services”). By using a Paid Service, you agree to pay the specified fees (for example, Talkk.ai fees, Burnbill fees, Genie fees, and fees associated with specific features, such as Recurring Payments, Signup Payments, and any other associated payments. Depending on the Paid Service, there may be one-time fees, recurring fees, or revenue-based fees. For recurring fees, we’ll bill or charge you for in regular automatically-renewing intervals (such as monthly, annually, or biennially), on a pre-pay basis until you cancel, which you can do at any time by contacting the relevant support team.

Taxes. To the extent permitted by law, or unless explicitly stated otherwise, all fees are exclusive of applicable federal, provincial, state, local or other governmental sales, goods and services, harmonized or other taxes, fees, or charges now in force or enacted in the future (“Taxes”). You are responsible for payment of all applicable Taxes relating to your use of our Services, your payments, or your purchases. If we are obligated to pay or collect Taxes on the Fees you’ve paid or will pay, you are responsible for such Taxes, and we may collect payment for such Taxes.

Payment. If your payment fails or if Paid Services are otherwise not paid for or paid for on time, we may immediately cancel or revoke your access to the Paid Services. If you contact your bank or credit card company to decline or reverse the charge of fees for Paid Services, we may revoke your access to our Services in general.

Automatic Renewal. To ensure uninterrupted service, recurring Paid Services are automatically renewed. This means that unless you cancel a Paid Service before the end of the applicable subscription period, it will automatically renew, and you authorize us to invoice you or use any payment mechanism we have on record for you to collect the then-applicable subscription fee (as well as any Taxes). By default, your Paid Services will be renewed for the same interval of time as your original subscription period. For example, if you purchase a Genie annual plan, you will be charged each year for the following 12-month period. We may charge your account for up to one month before the end of the subscription period. It is your responsibility to make sure you are checking your email (including any spam or other filters) in order to receive any reminder email we send to you in advance of renewal. The date for the automatic renewal is determined automatically based on the date of the original purchase and cannot be changed. You can view your renewal date for Gray Matrix's Paid Services by visiting your billing plan details of the product or services you purchased.

Canceling Automatic Renewal. You can manage and cancel your Paid Services at the respective Service’s site or app. For each product and service, you would have to do it separately. This also means individual plans.

Fee Changes. We may change our fees at any time, or start charging fees for Services that were previously free. When applicable, we may give you advance notice of the fee changes. If you don’t agree with the fee changes, you must cancel your Paid Service.

No-Show Policy. We may have a “no-show policy” for some Paid Services, which means that if you fail to show up or are late for a scheduled session, we may withhold the Service without a refund.

Refunds. While you may cancel a Paid Service at any time, refunds are issued in our sole discretion, unless otherwise required by applicable law.

b. Fees Collected by Business Owners

Fees Paid to Businesses or Business Owners. Business owners may choose to sell items (goods, content, services, etc.), offer subscriptions for their websites at specific price points and intervals, or simply collect payments. Please note that we are not involved in a businesses’ Services details, or a store operations (including the quality, timing, pricing, or legality of what may or may not be included in exchange for payment, or any goods or services purchased). If you purchase items or subscriptions from business, your purchase is directly from the business owner, who is solely responsible for the items sold. Please contact the business owner if you have any questions or complaints.

Refunds. We are not responsible for refunds for fees paid to a business owner because those transactions are between business owners and their users. If you would like to request a refund for any fees paid to a business or business owner, please contact the business owner. If you have a complaint regarding a business owner, you can contact us.

6. General Representation and Warranty

You represent and warrant that your use of our Services:

Will be in strict accordance with these Terms;
Will comply with all applicable laws and regulations (including, without limitation, all applicable laws regarding online conduct and acceptable content, privacy, data protection, the transmission of technical data exported from India or the country in which you reside, the use or provision of financial services, notification and consumer protection, unfair competition, and false advertising);
Will not use the Services for any unlawful purposes, to publish illegal content, or in furtherance of illegal activities;
Will not infringe or misappropriate the intellectual property rights of any third party;
Will not overburden Gray Matrix’s systems, as determined by us in our sole discretion;
Will not disclose sensitive personal information of others;
Will not be used to sending spam or bulk unsolicited messages;
Will not interfere with, disrupt, or attack any service or network; and
Will not be used to creating, distribute, or enable material that is – or that facilitates or operates in conjunction with – malware, spyware, adware, or other malicious programs or code.

7. Specific Service Terms

License. By submitting Content to Gray Matrix for inclusion on its product and services, you grant Gray Matrix a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt, and publish the Content solely for the purpose of displaying, distributing, and promoting your business or as a user. This license also allows Gray Matrix to make any publicly-posted Content available to third parties selected by Gray Matrix so that these third parties can analyze and distribute the Content through their services. You also give other Gray Matrix users permission to share your Content on other Gray Matrix Services and add their own Content to it

Removing Content. If you delete Content, we will use reasonable efforts to remove it from public view (or in the case of a private business/user, from view by the authorized visitors) on Gray Matrix Services, but you acknowledge that caching or references to the Content may not be made immediately unavailable.

Internet Traffic. We use a third party, Google, Inc. (“Google”), to measure the Gray Matrix Services audience and usage. By hosting your website, app, or Content on Gray Matrix Services, you agree to assign the traffic relating to your internet property to be measured and analyzed.

Prohibited Uses. By using Gray Matrix Services, you represent and warrant that your Content and conduct do not violate the User Guidelines.

Advertisements. You agree not to display any advertisement for a third party.

Attribution. We reserve the right to display attribution text or links in your Services footer or toolbar, attributing Gray Matrix or its Service or Ads

User IDs. Any user IDs, username, or publicly available URLs, avatars are on a first-come-first-serve basis unless you don't have substantial legal identity or proof. In the case of major, old, publicly known brands with stocks will have a preference for names and identity.

When you register as a user or business, you’re required to provide complete and accurate registration information. In most cases, the contact information you provide as part of the registration process will be used as your administrative contact, technical contact, and billing contact. This contact information can be updated at any time.

Tax Calculations. You are responsible for payment of all applicable Taxes relating to your e-commerce activities and your use of Ecommerce Services. You must collect, report, and/or pay the correct amounts to the appropriate authorities if applicable, and if needed, inform your customers about any Taxes they may be required to pay and issue appropriate invoices. While some Ecommerce Services allow you to include sales taxes or Value-Added Taxes in transactions, you should not rely solely on these features. While our goal is to keep our documents and tools up-to-date, tax laws change rapidly, and we do not guarantee that tax calculations you receive through or in connection with our Services are complete and accurate. Tax laws also differ from jurisdiction to jurisdiction and may be subject to different interpretations by different authorities. We recommend that you consult with a tax professional for your specific tax situation when assessing the correct tax rates you should charge.

If we are obligated to pay or collect Taxes on your e-commerce activities or your use of Ecommerce Services, you are responsible for such Taxes, and we may collect payment for such Taxes.

Your Responsibilities. You may only use Ecommerce Services for legitimate transactions with your customers. You are solely responsible for all of your e-commerce activities or offline payments, managing your store, all applicable taxes and fees, compliance with the Payment Card Industry Data Security Standard (PCI DSS), and compliance with any applicable laws (such as those relating to automatic renewal). Among other things, this means that:

We are not involved in your relationships or transactions with any customer or potential customer.
You should use your best judgment. For example, you may not want to accept check payments if you’re not comfortable sharing your mailing address with customers.
You must accurately communicate transactions, set expectations appropriately, and fulfill all promises, representations, or warranties you’ve made.
You are responsible for the nature and quality of the products or services you provide, and for delivery, support, refunds, returns, and any other ancillary services you provide to your customers.
You are responsible for resolving all support questions, comments, and complaints, including chargebacks and pricing questions. You must provide contact information so that customers may contact you with questions or complaints.
You will maintain a fair return, refund, cancellation, or adjustment policy, and clearly explain how customers can request a refund.
If you believe that a transaction is erroneous or suspicious, you should research the transaction and, if necessary, contact your Customer before fulfilling or completing the transaction.
If you have transactions with individuals (i.e. consumers), you specifically agree to provide consumers disclosures required by law and to not engage in unfair, deceptive, or abusive acts or practices.
You are financially liable for disputes (including chargebacks), refunds, reversals, or fines that arise from your use of Ecommerce Services.

8. Copyright Infringement and DMCA Policy

As we ask others to respect our intellectual property rights, we respect the intellectual property rights of others. If you believe that material located on or associated with a Gray Matrix product or service violates your copyright, please notify us in accordance with Gray Matrix’s Digital Millennium Copyright Act (“DMCA”) Policy. We will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. We will terminate a visitor’s access to and use of the Service if, under appropriate circumstances, the user is determined to be a repeat infringer of the copyrights or other intellectual property rights of Gray Matrix or others. In the case of such termination, we will have no obligation to provide a refund of any amounts previously paid to us.

9. Intellectual Property

The Agreement does not transfer from Gray Matrix to you or any of its Service or third party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with Gray Matrix. Gray Matrix, its Services or Services, Products, the logo(s), and all other trademarks, service marks, graphics, and logos used in connection with Gray Matrix or our Services, are trademarks or registered trademarks of Gray Matrix or Gray Matrix’s licensors. Other trademarks, service marks, graphics, and logos used in connection with our Services may be the trademarks of other third parties. Your use of our Services grants you no right or license to reproduce or otherwise use any Gray Matrix or third party trademarks.

10. Third Party Services

In using the Services, you may enable or use services, app store, messenger services software (like app stores or plugins), embeds, or applications developed by a third party or yourself (“Third Party Services”) on your Service.

If you use any Third Party Services, you understand that:

Third Party Services are not vetted, endorsed, or controlled by Gray Matrix.
Any use of a Third Party Service is at your own risk, and we shall not be responsible or liable to anyone for Third Party Services.
Your use is solely between you and the respective third party (“Third Party”) and will be governed by the Third Party’s terms and policies. It is your responsibility to review the Third Party’s terms and policies before using a Third Party Service.
Some Third Party Services may request or require access to your (yours, your visitors’, or customers’) data, for example, via a pixel or cookie. If you use the Third Party Service or grant access, your data will be handled in accordance with the Third Party’s privacy policy and practices. We do not have control over how a Third Party Service may use your data. You should carefully review Third Party Services’ data collection, retention, and use policies and practices before enabling Third Party Services.
Third Party Services may not work appropriately with your Product/Service, and we may not be able to provide support for issues caused by any Third Party Services.
If you have questions or concerns about how a Third Party Service operates, or need support, please contact the Third Party directly.

In rare cases, we may at our discretion, suspend, disable, or remove Third Party Services from your account or website.

11. Changes

We are constantly updating our Services and that means sometimes we have to change the legal terms under which our Services are offered. These Terms may only be modified by a written amendment signed by an authorized executive of Gray Matrix, or by the posting by Gray Matrix of a revised version. If we make changes that are material, we will let you know by posting on one of our blogs, or by sending you an email or other communication before the changes take effect. The notice will designate a reasonable period of time after which the new terms will take effect. If you disagree with our changes, then you should stop using our Services within the designated notice period, or once the changes become effective. Your continued use of our Services will be subject to the new terms. However, any dispute that arose before the changes shall be governed by the Terms (including the binding individual arbitration clause) that were in place when the dispute arose.

12. Termination

We may terminate your access to all or any part of our Services at any time, with or without cause, with or without notice, effective immediately. We have the right (though not the obligation) to, in our sole discretion, (i) reclaim your username or website’s URL due to prolonged inactivity, (ii) refuse or remove any content that, in our reasonable opinion, violates any Gray Matrix policy or is in any way harmful or objectionable, (iii) ask you to make some adjustments, restrict the resources your Services uses, or terminate your Services if we believe your services’s storage or bandwidth usage is out of hand and burdens our systems (which is rare and typically only occurs when your Service is used for file-sharing or storage), or (iv) terminate or deny access to and use of any of our Services to any individual or entity for any reason. We will have no obligation to provide a refund of any amounts previously paid.

If you wish to terminate the Agreement or your Gray Matrix Services account, you may simply discontinue using our Services, or, if you are using a paid service, you may cancel at any time, subject to the Fees, Payment, and Renewal section in these Terms.

All provisions of the Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Disclaimer of Warranties

Our Services are provided “as is.” Gray Matrix and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Gray Matrix nor its suppliers and licensors make any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, our Services at your own discretion and risk.

14. Jurisdiction and Applicable Law.

The Agreement and any access to or use of our Services will be governed by the laws of the state of Maharashtra, India in the Mumbai city.

15. Arbitration Agreement

Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under the Agreement shall be finally settled in accordance with laws in State of Maharashtra, India. The arbitration shall take place in Mumbai, Maharashtra, India in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce the Agreement shall be entitled to costs and attorneys’ fees.

16. Limitation of Liability

In no event will Gray Matrix, or its suppliers, partners, or licensors, be liable with respect to any subject matter of the Agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed Rs.1500 or the fees paid by you to Gray Matrix under the Agreement during the twelve (12) month period prior to the cause of action, whichever is greater. Gray Matrix shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

17. Indemnification

You agree to indemnify and hold harmless Gray Matrix, its contractors, resellers, affiliates, any business partners and its licensors, and their respective directors, officers, employees, and agents from and against any and all losses, liabilities, demands, damages, costs, claims, and expenses, including attorneys’ fees, arising out of or related to your use of our Services, including but not limited to your violation of the Agreement or any agreement with a provider of third-party services used in connection with the Services, Content that you post, and any ecommerce activities conducted through your or another user’s website.

18. India Economic Sanctions

You expressly represent and warrant that your use of our Services and/or associated services and products are not contrary to applicable India Sanctions. Such use is prohibited, and we reserve the right to terminate accounts or access to those in the event of a breach of this condition.

19. Data Processing Agreement

If you need a Data Processing Agreement with us for the GDPR requirements that apply to us as a data processor for your services, please follow these instructions.

20. Translation

These Terms were originally written in English (US). We may translate these terms into other languages. In the event of a conflict between a translated version of these Terms and the English version, the English version will control.

21. Miscellaneous

The Agreement constitutes the entire agreement between Gray Matrix and you concerning the subject matter hereof. If any part of the Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of the Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof.

You may assign your rights under the Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Gray Matrix may assign its rights under the Agreement without condition. The Agreement will be binding upon and will inure to the benefit of the parties, their successors, and permitted assigns.

Gray Matrix Software Pvt Ltd.
Mumbai, Maharashtra, India
info@graymatrix.com

Privacy Policy

Your privacy is critically important to us. At Gray Matrix Software Pvt Ltd, we have a few fundamental principles:

Genie is Service by Gray Matrix Software Pvt Ltd and you are entering into this policy agreement with Gray Matrix Software Pvt Ltd

Further on in this document Gray Matrix Software Pvt. Ltd. is referred to as "Gray Matrix", "We", "Us, "Our", "Products", "Service(s), and similar terms. Similar "you", "your", "service" will also apply to you as per the normal English usage. If you have any doubt, please contact us before using our Services.

We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
We store personal information for only as long as we have a reason to keep it.
We aim to make it as simple as possible for you to control what information on your services is shared publicly (or kept private), indexed by search engines, and permanently deleted.
We aim for full transparency on how we gather, use, and share your personal information.

Below is our Privacy Policy, which incorporates and clarifies these principles.

Who We Are and What This Policy Covers

We are the company behind a variety of products and services designed to allow anyone — from consumers, app users, chatbots & AI users and enterprises, small business owners, affiliates or resellers and enterprises — to take full advantage of the power and promise of our Services.

This Privacy Policy applies to information that we collect about you when you use:

Our Service, in this document Gray Matrix and Genie
Our Service apps on Apple Android stores
Our WhatsApp Chatbot
Our Web Chatbot
Our other Service Chatbot, websites, apps, and other Services.
Our any other Services which use Gray Matrix Products, Services, API, Web, Apps, and other digital interfaces and services

This Privacy Policy also applies to information we collect when you apply for a job at Gray Matrix and our Service

Throughout this Privacy Policy, we’ll refer to our websites, mobile applications, and other products and services collectively as "Services."

Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

Information We Collect

We only collect information about you if we have a reason to do so — for example, to provide our Services, to communicate with you, or to make our Services better.

We collect this information from three sources: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let's go over the information that we collect.

Information You Provide to Us

It's probably no surprise that we collect information that you provide to us directly.

Basic account information: We ask for basic information from you in order to set up your account. Like your own account setup, your service's users, business partners, affiliates and resellers, analytics, and dashboard.
Payment and contact information: If you buy something from us or earn revenue through your services, we’ll collect information to process those payments and contact you. If you buy something from us — a subscription to or if you pay fees to a person or business through their Gray Matrix Service (for example via Recurring Payments or Simple Payments), you’ll provide additional personal and payment information like your name, credit card information, and contact information. We also keep a record of the purchases you’ve made. If you use our eCommerce Services you may also provide bank information, credit or debit card details, and other transaction detail with you and the payment processor or with you and your services.
Content information: You might provide us with information about you in the draft and published content in any digital format.
Credentials: Depending on the Services you use, you may provide us with credentials for the Service or Services you may use as applicable to the collective integrated Service. Some applications are social media interaction, page visits, newsletters, feedback and surveys, support requests, etc.
Job applicant information: If you apply for a job with us — awesome! You may provide us with information like your name, contact information, resume or CV, and work authorization verification as part of the application process.

Information We Collect Automatically

We also collect some information automatically:

Log information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services — for example when you create or make changes to your website on the app or a Service
Usage information: We collect information about your usage of our Services. For example, we collect information about the actions that site administrators and users perform on a site using our Services — in other words, who did what and when along with information about your online store, like the aggregate number of orders and customers. We also collect information about what happens when you use our Services (e.g., page views, app usage, support services, and interactions, chat interaction, features enabled for your Services, interactions with our Admin panel and other parts of our Services) along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, get insights on how people use our Services so we can make our Services better, and understand and make predictions about user retention.
Location information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions. We may also collect information about your precise location via our mobile apps if you allow us to do so through your mobile device operating system’s permissions.
Stored information: We may access information stored on your mobile device via our mobile apps. We access this stored information through your device operating system’s permissions. For example, if you give us permission to access the photographs on your mobile device’s camera roll, our Services may access the photos stored on your device when you upload a user pic for example.
Interactions with other users’ services: We collect some information about your interactions with other users’ sites while you are logged in to your account with us, such as your “Likes” and the fact that you commented on a particular section or interacted on any device so that we can, for example, recommend Content we think may interest you.
Information from cookies & other technologies: A cookie is a string of information that a website stores on Computer on a visitor’s and other devices of Service access, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on our Services. Gray Matrix uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness and to deliver targeted ads. For more information about our use of cookies and other technologies for tracking, including how you can control the use of cookies, please see our Cookie Policy.

Information We Collect from Other Sources

We may also get information about you from other sources. For example, if you create or log in to your Gray Matrix Services account through another service (like Google) or if you connect your website or account to a social media service (like Twitter) through our Services feature, we’ll receive information from that service (e.g., your username, basic profile information, friends list) via the authorization procedures for that service. As another example, if you use Payments, we’ll receive information relating to your Accounts, such as your email address and phone number. The information we receive depends on which services you use or authorize and what options are available.

Third-party services may also give us information, like mailing addresses for individuals who are not yet our users (but we hope will be!). We use this information for marketing purposes like postcards and other mailers advertising our Services.

How and Why We Use Information

Purposes for Using Information

We use information about you for the purposes listed below:

To provide our Services. For example, to set up and maintain your account, host your services, backup and restore your service, provide customer service, process payments, and orders, and verify user information.
To ensure quality, maintain safety, and improve our Services. For example, by providing automatic upgrades and new versions of our Services. Or, for example, by monitoring and analyzing how users interact with our Services so we can create new features that we think our users will enjoy and that will help them create and manage their Services more efficiently or make our Services easier to use.
To place and manage ads in our advertising program. For example, to place ads on our users’ services and some of our own Services as part of our advertising program, and understand ad performance.
To market our Services and measure, gauge, and improve the effectiveness of our marketing. For example, by targeting our marketing messages to groups of our users (like those who have a particular plan with us or have been users for a certain length of time), advertising our Services, analyzing the results of our marketing campaigns (like how many people purchased a paid plan after receiving a marketing message), and understanding and forecasting user retention.
To protect our Services, our users, and the public. For example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; complying with our legal obligations; and protecting the rights and property of Gray Matrix and others, which may result in us, for example, declining a transaction or terminating Services.
To fix problems with our Services. For example, by monitoring, debugging, repairing, and preventing issues.
To customize the user experience. For example, to personalize your experience by serving you relevant notifications and advertisements for our Services, recommending content through our Content suggestions
To communicate with you. For example, by emailing you to ask for your feedback, share tips for getting the most out of our products, or keep you up to date on Gray Matrix and Services; texting you to verify your payment, or calling you to share offers and promotions that we think will be of interest to you. If you don’t want to hear from us, you can opt-out of marketing communications at any time. (If you opt-out, we’ll still send you important updates relating to your account.)
To recruit and hire new Gray Matrix job candidates. For example, by evaluating job applicants and communicating with them.

Legal Bases for Collecting and Using Information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:

The use is necessary in order to fulfill our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account — for example, in order to enable access to our Services on your device or charge you for a paid plan; or
The use is necessary for compliance with a legal obligation; or
The use is necessary in order to protect your vital interests or those of another person; or
We have a legitimate interest in using your information — for example, to provide and update our Services; to improve our Services so that we can offer you an even better user experience; to safeguard our Services; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; and to understand our user retention and attrition; to monitor and prevent any problems with our Services, and to personalize your experience; or
You have given us your consent — for example before we place certain cookies on your device and access and analyze them later on, as described in our Cookie Policy.

Sharing Information

How We Share Information

We share information about you in limited circumstances, and with appropriate safeguards on your privacy. These are spelled out below, as well as in the section called Ads and Analytics Services Provided by Others:

Subsidiaries and independent contractors: We may disclose information about you to our subsidiaries and independent contractors who need the information to help us provide our Services or process the information on our behalf. We require our subsidiaries and independent contractors to follow this Privacy Policy for any personal information that we share with them.
Third-party vendors: We may share information about you with third-party vendors who need the information in order to provide their services to us, or to provide their services to you or your services. This includes vendors that help us provide our Services to you (like Banks, those who power our Payments, payment providers that process your credit and debit card information, payment providers you use for your own ecommerce operations, fraud prevention services that allow us to analyze fraudulent payment transactions, cloud storage services, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, registrars, registries, data escrow services that allow us to provide domain registration services, and your hosting provider if your site is not hosted by Gray Matrix); those that assist us with our marketing efforts (e.g., by providing tools for identifying a specific marketing target group or improving our marketing campaigns, and by placing ads to market our services); those that help us understand and enhance our Services (like analytics providers); those that make tools to help us run our operations (like programs that help us with task management, scheduling, word processing, email and other communications, and collaboration among our teams); other third-party tools that help us manage operations; and companies that make products available on our Services
Legal and regulatory requirements: We may disclose information about you in response to a subpoena, court order, or other governmental requests. For more information on how we respond to requests for information about Gray Matrix Services users, please see our Legal Guidelines. Additionally, if you have a domain registered with Gray Matrix, we may share your information to comply with the Internet Corporation for Assigned Names and Numbers’ (ICANN) regulations, rules, or policies. For example, your information relating to your domain registration may be available in the WHOIS database, or we may be required to share your information with ICANN-approved Dispute Resolution Service Providers.
To protect rights, property, and others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Gray Matrix, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
Business transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Gray Matrix goes out of business or enters bankruptcy, user information would likely be one of the assets that are transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy. They can, however, change it later with advance notice.
With your consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties when you authorize us to do so, like when you connected your service to a social media service through our Service features(s)
Aggregated or de-identified information: We may share information that has been aggregated or de-identified so that it can no longer reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services, or share a hashed version of your email address to facilitate customized ad campaigns on other platforms.
Owners of service on our Services: If you have an account and interact with another service using our Services, your information may be shared with the administrators of the other service. For example, if you interact with other third-party services, using our Service you may leave some information about your owned service with them.
Published support requests: If you send us a request for assistance (for example, via a support email or one of our other feedback mechanisms), we reserve the right to publish that request in order to clarify or respond to your request, or to help us support other users.

We show ads on some of our users’ sites as well as some of our own, and the revenue they generate lets us offer free access to some of our Services

Under a new California law, the California Consumer Privacy Act (“CCPA”), some personalized advertising you see online and on our services might be considered a “sale” even though we don’t share information that identifies you personally, like your name or email address, as part of our advertising program.

Information Shared Publicly

Information that you choose to make public is — you guessed it — disclosed publicly.

That means information like your public profile, posts, other content that you make public on your service, and your “Likes” and comments on other websites are all available to others — and we hope they get a lot of views!

For example, your business or a user profile, content that you upload with any contact information for the public profile.

Please keep all of this in mind when deciding what you would like to share publicly.

How Long We Keep Information

We generally discard information about you when it’s no longer needed for the purposes for which we collect and use is — described in the section above on How and Why We Use Information — and we’re not legally required to keep it.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We monitor our Services for potential vulnerabilities and attacks.

Choices

You have several choices available when it comes to information about you:

Limit the information that you provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services may not be available
Limit access to information on your mobile device: Your mobile device operating system should provide you with the option to discontinue our ability to collect stored information or location information via our mobile apps. If you choose to limit this, you may not be able to use certain features, like geotagging for photographs.
Opt-out of marketing communications: You may opt-out of receiving promotional communications from us. Just follow the instructions in those communications or let us know. If you opt-out of promotional communications, we may still send you other communications, like those about your account and legal notices.
Set your browser to reject cookies: At this time, Gray Matrix does not respond to “do not track” signals across all of our Services. However, you can usually choose to set your browser to remove or reject browser cookies before using Gray Matrix Services websites, with the drawback that certain features of Gray Matrix websites may not function properly without the aid of cookies.
Close your account: While we’d be very sad to see you go, you can close your account if you no longer want to use our Services.

Your Rights

If you are located in certain parts of the world, including California and countries that fall under the scope of the European General Data Protection Regulation (aka the “GDPR”), you may have certain rights regarding your personal information, like the right to request access to or deletion of your data.

European General Data Protection Regulation (GDPR)

If you are located in a country that falls under the scope of the GDPR, data protection laws give you certain rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

Request access to your personal data;
Request correction or deletion of your personal data;
Object to our use and processing of your personal data;
Request that we limit our use and processing of your personal data; and
Request the portability of your personal data.

You also have the right to make a complaint to a government supervisory authority.

California Consumer Privacy Act (CCPA)

The California Consumer Privacy Act ("CCPA") requires us to provide California residents with some additional information about the categories of personal information we collect and share, where we get that personal information, and how and why we use it.

The CCPA also requires us to provide a list of the “categories” of personal information we collect, as that term is defined in the law, so, here it is. In the last 12 months, we collected the following categories of personal information from California residents, depending on the Services used:

Identifiers (like your name, contact information, and device and online identifiers);
Commercial information (your billing information and purchase history, for example);
Characteristics protected by law (for example, you might provide your gender as part of a research survey for us);
Internet or other electronic network activity information (such as your usage of our Services, like the actions you take as an administrator of a Business/Affiliate account);
Geolocation data (such as your location based on your IP address);
Audio, electronic, visual or similar information (such as your profile picture, if you uploaded one);
Professional or employment-related information (for example, your company and team information if you are a tool user, the user of the business account, or user of the reseller service.
Inferences we make (such as the likelihood of retention or attrition).

We collect personal information for the business and commercial purposes described in the How and Why We Use Information section. And we share this information with the categories of third parties described in the Sharing Information section.

If you are a California resident, you have additional rights under the CCPA, subject to any exemptions provided by the law, including the right to:

Request to know the categories of personal information we collect, the categories of business or commercial purpose for collecting and using it, the categories of sources from which the information came, the categories of third parties we share it with, and the specific pieces of information we collect about you;
Request deletion of personal information we collect or maintain;
Opt-out of any sale of personal information; and
Not receive discriminatory treatment for exercising your rights under the CCPA.

The CCPA & Personalized Advertising in Our Ads Program

As part of our advertising program, we and our users do use cookies to share certain device identifiers and information about your browsing activities with our advertising partners, and those advertising partners may use that information to show you personalized ads on some of our users’ sites and some of our own.

The personal information we share includes online identifiers; internet or other network or device activity (such as cookie information, other device identifiers, and IP address); and geolocation data (approximate location information from your IP address). These disclosures may be considered a “sale” of the information under the CCPA. We do not sell (or share) information through our ads program that identifies you personally, like your name or contact information. We don’t knowingly sell personal information of those under 16.

On our Service on devices used, you can simply blank out the information you have filled or can put an account deletion request.

Contacting Us About These Rights

You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to or you’d like to contact us about one of the other rights, scroll down to “How to Reach Us” to, well, find out how to reach us.

pWhen you contact us about one of your rights under this section, we’ll need to verify that you are the right person before we disclose or delete anything. For example, if you are a user, we will need you to contact us from the email address associated with your account. You can also designate an authorized agent to make a request on your behalf by giving us written authorization. We may still require you to verify your identity with us.

Controllers and Responsible Companies

Gray Matrix Services are worldwide. Different Gray Matrix companies are the controller (or co-controllers) of personal information, which means that they are the company responsible for processing that information, based on the particular service and the location of the individual using our Services.

Depending on the Services you use, more than one company may be the controller of your personal data. Generally, the “controller” is the Gray Matrix company that entered into the contract with you under the Terms of Service for the product or service you use. In addition, Gray Matrix, our India-based company, is the controller for some of the processing activities across all of our Services worldwide.

The below explains the controllers for processing your personal information. We use the term “Designated Countries” to refer to Australia, Canada, Japan, Mexico, New Zealand, and all countries located in the European continent.

If you reside outside of the Designated Countries
If you reside in the Designated Countries
If you are using our Services provided by Gray Matrix

Genie, c/o Gray Matrix Software Pvt. Ltd.
B1001, Lotus Corporate Park, Off WEH, Goregaon (E), Mumbai-400 063, India
+91 22 61728100

How to Reach Us

If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact us through our web form or via email. These are the fastest ways to get a response to your inquiry, but you can also contact us by telephone at +91 22 61728100

Other Things You Should Know (Keep Reading!)

Transferring Information

Because Gray Matrix Services are offered worldwide, the information about you that we process when you use the Services in the EU may be used, stored, and/or accessed by individuals operating outside the European Economic Area (EEA) who work for us, other members of our group of companies, or third-party data processors. This is required for the purposes listed in the How and Why We Use Information section above. When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law. These measures include:

In the case of US-based entities, entering into European Commission approved standard contractual arrangements with them, or ensuring they have signed up to the EU-US Privacy Shield; or
In the case of entities based in other countries outside the EEA, entering into European Commission approved standard contractual arrangements with them.

You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU

Ads and Analytics Services Provided by Others

Ads appearing on any of our Services may be delivered by advertising networks. Other parties may also provide analytics services via our Services. These ad networks and analytics providers may set tracking technologies (like cookies) to collect information about your use of our Services and across other websites and online services. These technologies allow these third parties to recognize your device to compile information about you or others who use your device. This information allows us and other companies to, among other things, analyze and track usage, determine the popularity of certain content, and deliver ads that may be more targeted to your interests. Please note this Privacy Policy only covers the collection of information by Gray Matrix and does not cover the collection of information by any third-party advertisers or analytics providers.

Third-Party Software and Services

If you’d like to use third-party plugins or embeds, Payment services, features, and services from third parties, or other third-party software or services, please keep in mind that interacting with them may mean providing information about yourself (or your services to those third parties. Please note that if you use the third-party service or grant access, your data will be handled in accordance with the third party’s privacy policy and practices. We don’t own or control these third parties, and they have their own rules about information collection, use, and sharing, which you should review before using the software or services.

Visitors to Our Users’ services

We also process information about visitors to our users’ services, on behalf of our users and in accordance with our user agreements. Please note services our processing of that information on behalf of our users for their services isn’t covered by this Privacy Policy. We encourage our users to post a privacy policy that accurately describes their practices on data collection, use, and sharing of personal information.

Users control the content posted on their service, so any disputes regarding content on a user’s service should be made directly to the service owner, through their through the contact information they make available on our Service

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